Privacy policy
Privacy Policy
Last updated: July 28, 2026
This Privacy Policy describes how LUPENHALL (the "Site", "we", "us", or "our") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.
1. Collecting Personal Information When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases.
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Device Information: We collect data such as your web browser version, IP address, time zone, cookie information, what sites or products you view, and how you interact with the Site. This helps us load the Site accurately for you and perform analytics to optimize our Site.
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Order Information: When you make a purchase or attempt to make a purchase, we collect your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We use this information to fulfill your order, process payments, arrange for shipping, provide you with invoices and order confirmations, and communicate with you.
2. Sharing Personal Information We share your Personal Information with trusted service providers to help us provide our services and fulfill our contracts with you:
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We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
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We share necessary data (like your name, address, and phone number) with our shipping and delivery partners to ensure your orders reach you safely.
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We may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant, or other lawful requests for information we receive, or to otherwise protect our rights.
3. Payment Processing & Security We offer various payment methods, including Cash on Delivery (COD) and secure online payments (Credit/Debit Cards). For online transactions, your payment details are encrypted and securely processed by our third-party payment gateways. We do not directly store or have access to your full credit card details on our servers.
4. Cookies A cookie is a small amount of information that’s downloaded to your computer or device when you visit our Site. We use a number of different cookies, including functional, performance, advertising, and social media or content cookies. Cookies make your browsing experience better by allowing the website to remember your actions and preferences.
5. Your Rights You have the right to access the Personal Information we hold about you, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information provided below.
6. Data Retention When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information.
7. Changes We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.
8. Contact Us For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please reach out to us through our Contact Us or send us a direct message on Instagram.