Refund policy

Return & Exchange Policy

We strive to ensure the highest quality for our products. Please review our return and exchange policy below:

1. Return & Exchange Window:

  • You can request an exchange within 14 days of receiving your order.

  • You can request a return within 14 days of receiving your order.

2. Accepted Reasons for Returns & Exchanges:

  • For Exchanges: We gladly accept exchanges if you need a different size, or if you received a defective/incorrect item.

  • For Returns (Refunds): We strictly accept returns for a refund only if the item is defective, damaged, or if we sent the wrong item. (Please note: We do not accept returns for a refund due to a change of mind or if the item simply does not meet personal preferences).

3. Item Condition Requirements: To be eligible for an accepted return or exchange, all items must be in their original purchasing condition:

  • Unworn, unwashed, and unaltered.

  • Completely free of stains (e.g., makeup, deodorant) and odors (e.g., perfume, smoke).

  • All original tags and labels must still be attached and intact.

  • The item must be returned in its original packaging.

(Note: Our Quality Control team reserves the right to reject any return/exchange that does not meet these conditions. In such cases, the item will be shipped back to the customer).

4. Shipping Costs:

  • Exchanging for a different size: If you are exchanging an item for a different size (and the original item sent was exactly what you ordered), the customer is responsible for the exchange shipping fees.

  • Defective or wrong items: If you receive a defective item or the wrong order due to an error on our part, we will cover all return and exchange shipping costs.

5. Refund Process (For Eligible Returns): Refund methods depend on your original payment method:

  • Online Payments (Credit/Debit Cards): The refund will be credited back to your original payment method. Please note that it may take a few business days for your bank to process the transaction.

  • Cash on Delivery (COD): The value of the returned items will be refunded to you via Bank Transfer or Electronic Wallet (E-Wallet).

Refunds will be processed within 7 business days after we receive and inspect the returned items at our warehouse.

6. How to Initiate a Return/Exchange: To start the process, please reach out to us through our Contact Us  or send us a direct message on Instagram.

When submitting your message, kindly include:

  • Your Order Number.

  • The new size you need (for exchanges).

  • Clear photos of the item (if claiming a defect or wrong item).